Customer service is our number 1 priority! Here is a few from many reviews. I am very pleased with the fast customer service I have received Since owing my Cortel Loupes! My original battery pack was Defective and Ed sent one out to me immediately! My head strap needed replacing recently and again Ed sent me an email reply within minutes and sent one out that same day! I couldn’t be happier with My choice of loupes and the Cortel organization! Thanks Ed and gang! -Cindy Dear Ed, I just wanted to thank you for the nose piece....
We are the manufacture of loupes, benefits of dealing with a loupe manufacture vs a company that buys from a 3rd party is: Fast turnaround time, Great customer service, Fast repair time, full refunds without hidden fees if not satisfied and Great pricing.
Problems with 3rd party loupe companies:
3rd party companies have no choice but to delay orders and repairs.
longer wait times
almost impossible to make repairs on loupes without proper equipment
never get your refund or charged a restocking fee half the price of original sale.
terrible customer service